You have 14 days (30 days for registered customers) after delivery to return item(s) for a full refund.
To be eligible for a full refund, the returned item(s) must be resellable, unused, and in the same condition as you received it, with all tags in place.
Only a partial refund may be issued in cases such as:
-Any item not in its original condition or packaging
-Any item that is damaged or missing parts for reasons not due to our or supplier’s error
-Any item that is returned more than 14 days after delivery
When returning an item, always pack the item(s) appropriately. Do not stick any labels, stickers, or make markings on the item’s original packaging. This may also cause the refund to be only partial.
Gift cards are non-returnable, and non-refundable.
To issue a return, please contact our customer support and keep your receipt or proof of purchase available.
Once your returned item is received and inspected, a refund will be processed. If you are eligible for a refund, the refund will be paid via the original payment method.
Since the refunds are processed manually, please allow up to a couple of weeks for the refund to show on your end.
If you have not received the refund after a few weeks, please first check again your bank account, possible payment balance on third-party provider, or your credit card issuer. If the refund is still not showing, please contact us.
When returning items, you can purchase a return label for 10EUR directly on our website. You will receive a digital copy of the shipping label, which you can then print and attach to the return parcel.